Privacy Policy

1. Information We Collect

We collect various types of information, including:

• Personal Information: When you use our website or services, we may collect personal information such as your name, email address, password, address, payment details (including credit card information), and any communications or feedback you provide.

• Non-personal Information: We also collect non-personal information, such as your Internet protocol (IP) address, computer and connection information, and your browsing activity on our website. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

• Booking Information: In addition to the information collected through our website, we may also collect information from booking forms that you complete. This information enables us to efficiently arrange and conduct photoshoots at your chosen locations. Additionally, we may gather details of the client or agent responsible for overseeing the listing, sale, rental, or redevelopment of the property. This information is essential for ensuring seamless communication and coordination throughout the photography process.

​

2. How We Collect Information

We collect information from you in several ways, including:

• Information you provide: We collect information you enter on our website or provide to us in any other way, such as when you register for an account, make a purchase, request a booking, or communicate with us.

• Automatically collected information: We may use software tools to collect session information, including page response times, length of visits to certain pages, and page interaction information.

​

3. Why We Collect Personal Information

We collect personal information for the following purposes:

• To provide and operate our real-estate photography services.

• To communicate with you, respond to your inquiries, and provide customer assistance and technical support.

• To send you service-related notices and promotional messages.

• To create aggregated statistical data and improve our services.

• To comply with applicable laws and regulations.

​

4. How We Store and Protect Your Information

We store your personal information on secure servers provided by Wix.com, our hosting platform. Wix.com uses industry-standard security measures, including encryption and firewall protection, to safeguard your data. Additionally, all direct payment gateways offered by Wix.com used by our Company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Company and its service providers.

​

5. Communication with Site Visitors

We may contact you regarding your account, troubleshoot issues, collect fees, send updates about our Company, or enforce our terms and agreements. We may communicate with you via Trello board, email, telephone, text messages, or postal mail.

​

6. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. We encourage you to review this policy periodically for any changes. Changes will be effective immediately upon posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 

7. Third-Party Sites or Services

While using our website, you may encounter links to third-party websites or services that are not operated or controlled by us. Please be aware that we have no control over the content, privacy policies, or practices of any third-party sites or services. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites or services. We encourage you to review the privacy policies of these third parties before providing any personal information.

If you choose to access any third-party sites or services linked to our website, you do so at your own risk. We disclaim any liability for the content, policies, or practices of third-party sites or services. Nonetheless, we welcome any feedback about these sites or services to help ensure the integrity of our website.

8. Deletion of Personal Information

When you choose to delete your account, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian law. As such, we will take reasonable steps to permanently delete or de-identify your personal information.

Upon account deletion, we will promptly and securely remove all personal information associated with your account from our databases. This includes, but is not limited to, your name, email address, password, address, payment details, and any other identifiable information you have provided.

Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.

​

9. Questions and Contact Information

If you have any questions about this Privacy Policy or would like to access, correct, amend, or delete any personal information we have about you, please contact us at support@brickside.studio